PRIVACY POLICY
This privacy notice tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
Who are we?
We are Closet London Limited. Our address is Unit 1 Ground Floor, 36-40 Copperfield Road London E3 4RR. You can contact us by post at the above address, by email at [email protected] or by telephone on +44 (0)203 859 8887.
How we use your information
- When you use our website
- When you submit an enquiry via our website
- When you purchase a product from our website
- When you sign up to receive our newsletter
- When you download a sample document
- When you submit a review about us
- When you take part in our feedback survey
- Your rights as a data subject
- Your right to complain
WHEN YOU USE OUR WEBISTE
When you use our website to browse our products and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better. For more information view our Cookie Policy.
WHEN YOU SUBMIT AN ENQUIRY VIA OUR WEBSITE
When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address. We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale. Your enquiry is stored and processed as an email which is hosted by Microsoft within the European Economic Area (EEA). It is also logged on a CRM system on a cloud server based in the United Kingdom, a country which the EU says has adequate data protection laws in place to protect your data. We do not use the information you provide to make any automated decisions that might affect you. We keep enquiry emails for two years, after which they are securely archived and kept for seven years, when we delete them. CRM records are kept for three years after the last contact with you and are then archived.
WHEN YOU PURCHASE A PRODUCT FROM OUR WEBISTE
When you purchase products from us online, we ask you for your name, address, contact telephone number, email address and credit card information. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet. We will use your information to verify your credit card details for your purchase, process your order and to send you your products. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase. We require this information in order to process your payment, deliver your products and fulfil our contract with you. We record your IP address in order to show that the correct tax was applied to the sale, which we are required to do by law. Your information is stored on our website and on our cloud server, both of which are based within the European Union. Your credit card details are passed to a third-party payment processor which is based in the UK and retains its data within the European Union. We do not retain your credit card information. We do not use the information you provide to make any automated decisions that might affect you. We keep your order information for an indefinite period, as we may need to refer back to this information.
WHEN YOU SIGN UP TO RECEIVE OUR NEWSLETTER
When you sign up to receive our newsletter, we ask for your name and your email address. We will ask for your consent to use your name and email address to email you our newsletter which contains information about our products and other information which we feel might be of interest to you. You can withdraw your consent at any time and we will stop sending you the newsletter. Your name and email address are shared with a third-party mailing system which is based in the UK. This company has contractually committed to providing appropriate safeguards for your personal data which means it will be protected in line with the legal requirements of the European Union. We do not use the information you provide to make any automated decisions that might affect you. We keep your personal data for as long as we produce and distribute our newsletter. If you withdraw your consent, we will mark your details so that they are not used and delete them after three years.
WHEN YOU DOWNLOAD SOMETHING FROM OUR WEBSITE
When you request to download something from our website, we ask for your name, company name (which is optional) and your email address. We use this information to email you a link to download the requested information. We may also email you after your download in order to follow up on your interest in our products. We will do this based on our legitimate interest in marketing to prospects for our products. Your name and email address are shared with a third-party mailing system which is based in the UK. This company has contractually committed to providing appropriate safeguards for your personal data which means it will be protected in line with the legal requirements of the European Union. We do not use the information you provide to make any automated decisions that might affect you. your personal data is stored for one year after you requested your download, after which it is deleted.
WHEN YOU SUBMIT A REVIEW ABOUT US OR OUR PRODUCTS
When you submit a review about us, we record your name, your email address and your IP (Internet Protocol) address, which is the address of your computer on the Internet. We use this information to provide verified independent views about our products to potential customers. Your name and the content of your review (but not your email address or IP address) may be publicly displayed on our website. We will do this based on our legitimate interest in marketing our products and services. Your details are shared with a third-party reviews system which is based within the European Economic Area (EEA). We do not use the information you provide to make any automated decisions that might affect you. Your personal data is stored for as long as we are marketing the product or services that the review refers to, after which it is deleted. You may ask us to remove your review at any time.
WHEN YOU TAKE PART IN OUR FEEDBACK SURVEY
When you take part in our feedback survey, we record your name, your email address, your organisation name, your job role and your answers to questions we ask about your opinion of, and use of, our products.
We use this information to develop and improve our products and our customer relationships. Your information and your comments may be publicly displayed on our website as a testimonial. We will do this based on our legitimate interest in marketing our products. Your details are shared with a third-party surveys system which is based within the European Economic Area (EEA). We do not use the information you provide to make any automated decisions that might affect you.
Your personal data is stored for two years, or for as long as we are marketing the product or services that the review refers to, whichever is shorter. You may ask us to remove a testimonial that is based on your feedback from our website at any time.
YOUR RIGHT AS A DATA SUBJECT
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time. If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased. You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully. Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.
To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.
YOUR RIGHT TO COMPLAIN
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:
- Information Commissioner's Office
- Wycliffe House
- Water Lane
- Wilmslow
- Cheshire
- SK9 5AF
Updates to this privacy policy
We regularly review and, if appropriate, update this privacy policy from time to time, and as our products and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.