Returns

We understand that not everything is always right and sometimes you like to change your mind. If you are not entirely happy with your purchase, you have 28 days to return your items. Items should be returned in a resaleable condition : in the original packaging with Closet tags still attached, unworn with no visible marks or stains. All refunds will take 5-10 days to show into your bank account. Any problems we are here to help, please Contact Us

 

Return OptionCost of ReturnReturn ChargeAdditional Information
UK Royal Mail £2.99 Cost of return will be deducted from refund amount Returns label provided in delivery.  If you didn't receive one or have since misplaced it, you can print one here.
Faulty/Damaged Goods Free Email us at customerservices@closetlondon.com Use Royal Mail Returns label provided in delivery for UK orders
Exchanges Not available   Customer would need to return the item and re-order
Europe Returns Price of postage Customer pays for shipping Returns label not provided

International Returns

(excludes Europe)

Price of postage Customer pays for shipping

Returns label not provided

Label the parcel Returned Goods to avoid custom charges

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