If you are not completely satisfied with your purchase, you have 28 days after your parcel was delivered to return your items back to us.
In order to process a refund, the goods must be returned to us intact, unworn, undamaged, Closet London tags attached and within the 28 returns day period.
*If you're unable to cover these fees, please be aware that we will deduct £15 and any incurred duties and taxes from your total refund when returning your parcel back to us.
Create your return: http://closetlondon.returnscenter.com
- When you're ready to return, select 'create your return'.
- Enter your order number and email address and choose ‘find your order’.
- Enter your return reasoning, description, and images.
- Submit your return.
- customer services will provide a returns label once the return has been approved.
Items must be returned via Royal Mail returns label provided by customer services once the return has been approved. A return should take no longer than 10 working days to be refunded to your account. This includes transit time to the warehouse and processing times with your chosen payment method.
We do not inform the customers when we receive the items back to our office, only once the item has been opened and the refund processed. Please use your tracking number as assurance we have received your return.
Once received, we will endeavour to process the refund within 5 working days. Although refunds are processed within 5 working days, please allow up to ten working days for the refundable balance to appear within your bank account – this time period is dictated by your bank and is out of our control.
We do not offer exchanges. We would suggest you place a new order of the desired size in the meantime and return the unsuitable size to us so we can process a refund once we receive it.
FAULTY/ DAMAGED GOODS
We’re sorry to hear you that your item is faulty.
Please return your item back to us. We will give you the option of sending a replacement or issuing a full refund. If you have any queries, please contact us at firstname.lastname@example.org
Please be aware we do not offer free returns.
We have arranged a very easy returns process for our UK customers. Once your return request has been approved by customer services, further instructions on generating your return label will be emailed to you.
Simply print off the label and attach it to the parcel, take your parcel to any post office counter and ask for a certificate of postage from the post office if you're not already given one.
Using this method will cost you £3.00. This will be deducted from your refund amount.
Please be aware we will not accept returns once the 28-day period has passed. Your order will be sent back to you with no notice.
A returns label is not provided for International Orders.
International customers must return their items at their own cost.
The address for returns:
72 Norlington Road
E10 6LA London
If you are returning items from locations outside of the UK, you will be responsible for all applicable tax’s customs duty, and clearance charges.
We recommend labelling the parcel RETURNED GOODS to avoid custom charges.Please ensure you keep a copy of your returns receipt until the your return has been received and refund processed.
You as the customer are liable for the parcel whilst it is on its journey back to us. We always advise using trackable, signed-for service. This way, in the event where we do not receive your parcel, you will be able to make a claim with the postal services.
Please fill out a CN22 Form (Commercial Invoice) so the goods get cleared in customs.
|Return Option||Cost of Return||Return Charge||Additional Information|
|UK Royal Mail||£3.00||Cost of return will be deducted from refund amount||Returns label provided once your return has been approved by Customer Service.|
|Faulty/Damaged Goods||Free||Email us at email@example.com||Use Royal Mail Returns label provided in delivery for UK orders|
|Exchanges||Not available||Customer would need to return the item and re-order. Alternativity a credit note can be issued for a later purchase|
|Europe Returns||Price of postage||Customer pays for shipping||Returns label not provided|
|Price of postage||Customer pays for shipping||
Returns label not provided
Label the parcel Returned Goods to avoid custom charges